Expert in ServiceNow implementations - We help organizations become efficient, productive and secure through people, process and technology.
Areas of expertise in service now:
What we do:
Our team is made up of technologists and experience consultants who are passionate about creating great experiences on ServiceNow for your constituents and employees. We’ve walked a mile in your shoes as ServiceNow customers, consultants, and public servants. We leverage that experience to transform service delivery and modernize forms, workflows and legacy systems.
Our team of UI/UX experts are dedicated to help you make your best impression on customers and citizens interacting with your organization, whether they are reporting a pothole or applying for SNAP benefits. Our passion is creating intuitive experiences that your users can easily navigate from the convenience of their home computer or mobile device.
Designs are focused to ensure the colors, typography, layout, and other stylistic elements are optimized for users with disabilities.
Our sites are designed responsively to ensure an optimized, frustration-free experience from any device. Native mobile applications are not required.
Put your best foot forward with an experience that reflects your brand and mission, conveys a sense of support, and invites your users to get the assistance they need.
The architects and developers of our delivery team are dedicated to using the ServiceNow platform to help you meet your organizational goals, address you challenges, and deliver more efficiently with stable, sustainably built technology solutions.
Simplify the configuration and customization of customer workflows on ServiceNow’s Customer Service Management (CSM) application, configured to give your customers a first-class service experience.
Give your agents the best tools for managing citizen requests with ServiceNow’s Public Sector Digital Services (PSDS) product, implemented and configured by our team to meet your specific needs.
Reduce time to complete and process in-field work orders with convenient task tracking and approvals, accessible on-site through a mobile device.
Have an idea or use case in need of a better solution? Utilizing ServiceNow’s AppEngine studio, let us design and build you a solution custom-built for your unique process.
Extend the capabilities of your internal team and ensure the continued growth and development of your ongoing business demands with our experts standing by to assist with support, enhancements, new projects and more.
Let our team help you create a solution that consolidates information across multiple systems in one place with integrations that centralize your data for more convenient management.
Everyday business operations management demands, such as initializing new technologies, modifying business processes, and managing finances, can easily distract from a company’s ability to provide comprehensive support to its employees.
Because of this, many employees are expected to engage in a “self-service” model to address their Human Resources (HR) needs. In a self-service enterprise HR model, employees seek answers to their questions and receive a response (from a knowledge base, chat bot, or HR staff member). A lack of automation slows this process creating friction in HR services that can frustrate employees and make them disengaged with their work.
Disengaged workers are less likely to work to their fullest capacity and more likely to leave the organization. This, in turn, contributes to higher expenses for recruitment, onboarding, and training while reducing overall productivity.
The elimination of manual processes and silos within your company’s HR department helps to improve the availability and responsiveness of HR services. This also serves to reduce friction and increases employee satisfaction in the organization.
However, simply adding an HR case management software or other HR tools doesn’t guarantee results alone. It has to be the right HR solution to fit your organization’s needs. This is where managed HR services and HR consulting from an experienced ServiceNow provider can help.
The team will work with your company’s decision-makers throughout the entire HR consultation process. This allows us to learn your organization’s unique needs and challenges so that we can recommend the best technologies, tools, and integrations to fit your current HR processes and goals. Doing this early on in HR consulting for small businesses, large enterprises, and every type of company in between helps save time and money in the long run
Our Team willprovides a variety of HR service management options to fit different needs and goals. Some of our managed HR services include:
HR consulting services from our team help organizations: